New patients

Hopefully, this page will guide you through the process of becoming a new patient at Keystone Chiropractic Neurology. It is our intention to make your transition as smooth and seamless as possible. We participate only in Highmark Blue Shield plans and co-pays apply. For all other plans, payment is due in full when services are rendered.

You must be qualified for a consultation with Dr. Sullivan. Click HERE to determine if you are a candidate or not. 

Please note: not everyone is accepted to care at our clinic. Because of high demand, we can only accept those who are most qualified and are most dedicated to improving their condition. At times, our waiting list can be lengthy, so apply early to ensure that your wait time is not extended. 

Step One: You must start by completing the Candidate Qualification survey.

To see if you are qualified for a consultation with Dr. Sullivan, please click the link above and complete the short survey. Our staff will contact you after we’ve received your survey results. If you do not qualify at this time, you will be referred to another practitioner that might be able to help. If you do qualify though, you will receive your Application for Admission to Dr. Sullivan’s practice.

To reduce paper waste, our preferred method of sending paperwork is via email. Please indicate if you require paperwork to be sent through the mail. Please fill out the paperwork completely and thoroughly. Dr. Sullivan wants to get the most complete and accurate picture of your situation possible. If it is apparent that sections have not been filled out, your application will be denied. 

Step Two: Fax or email your completed paperwork to us, along with a copy of your insurance card(s).  If you are not the primary policy holder, please indicate who is and include his/her date of birth. This will help ensure that you can receive any insurance benefits that you have. If you do not include a copy of your card, we will assume that you do not have insurance and bill you accordingly.

Step Three: Scheduling your initial visit.  After you have faxed or emailed us your paperwork, we will call you to schedule your exam and consultation. As noted above, we participate only in Highmark Blue Shield and co-pays/coinsurance/deductibles will apply. If you have a different policy, payment is due in full before services are performed. It is our policy to charge $75 for cancelling without providing 24 hours notice of your initial appointment.

What happens next?

When you meet with Dr. Sullivan, he will ask you questions to clarify your paperwork. He will address your concerns and situation. He will perform a comprehensive neurological examination to determine where your symptoms may be coming from. Dr. Sullivan might elect to start some form of therapy with you at that point, in order to see how your symptoms and/or function responds to care. We will also work with you to develop an individualized treatment plan, with specific emphasis on your needs, goals and expectations. You can expect to be here for 1-2 hours for your initial visit.

After your visit, you will be released and scheduled for a report of findings.

On a separate appointment, you will meet Dr. Sullivan for a discussion about your case. Dr. Sullivan will inform you if he is able to accept your case. If he is unable to accept your case, you may be referred to another office or practitioner.

If however, you have been accepted into our practice, you will be given a plan of care to address all of your concerns. Our care is second to none, and is intended to give you the results you’ve been searching for. You will be given a cost analysis including insurance coverage/reimbursement and out of pocket costs. Various payment options will also be discussed at this time. Generally, specialized laboratory testing is needed to complete your health picture. This will be combined with in-office treatments to give you the best results. Depending on your case, you may be seen for weekly visits, or less frequent visits if more of a home-based approach is needed. Either way, we will be using regular surveys and questionnaires to monitor your progress to ensure that your goals are being reached.

“Can I think about it?” For some very serious cases, our care plans incur a significant cost, but it is an important investment in your health and we will work with you to make it as easy as possible. You will never be pressured into making your final decision at that time. However, please keep in mind these key points:

1. If you wait too long, or do not keep in communication with us, you may loose your opportunity. As we are in high demand, when spaces open up, they are quickly filled. Dr. Sullivan spends a great deal of time on all of his patient’s cases, which limits the number of people he can treat in any given period of time.

2. Your care plan will be valid for 30 days from your follow up visit. We reserve the right to revise your care plan after 30 days. For care plans that require a significant investment, we have several payment plans available to assist you in managing your health care expenses.

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